![]() ![]() It’s much wiser to synchronize all folders (or at least anything important) to your computer. The idea of saving everything to the cloud only sounds great until something goes wrong. (We apologize to long-time Office Watch readers who have read this advice many times before ). The preventative measures are quite simple. Preparing for cloud outages is something we all should do. It’s happened before to all the major online providers, not just Microsoft. Reduce your riskĪny cloud service can go offline. At worst, restart your Windows or Mac computer. If not, try closing the affected software/app and restarting. Microsoft 365 services should now be accessible. That’s still bad, very bad, but explains why some Microsoft 365 customers had trouble while others did not.Īccording to Microsoft, the login problem is fixed. Only if authentication (or renewed login) was required that customers were blocked. Their computers were already authenticated for Office, OneDrive etc and so they could access the services. That’s why some customers didn’t have any problem. ![]() The actual systems (mail hosting, cloud storage etc) are working fine but customers can’t access them because the login system is broken and won’t allow access. This has happened before for Microsoft and other cloud services. Microsoft isn’t saying much but it seems to be an authentication or login problem. If your computer was connected before the troubles began then you probably didn’t notice anything and kept on working. Not all customers were affected because, as we’ll see, it was a login problem. After four hours of problems Microsoft said that “most users should be experiencing relief.” which is, perhaps, an unfortunate choice of words. The outage was global and lasted at least 4 hours, probably more. It seems anything requiring a Microsoft account login. The online services from Microsoft could not be accessed from about 5pm Monday (US Eastern) that included Office logins, Outlook/Hotmail, Teams and more. Here’s what we know, where we stand now and how to reduce your risk of trouble with future problems. Microsoft 365 suffered a major outage of their online and cloud services. ![]()
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December 2022
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